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Frequently asked questions

Find answers to frequently asked questions about our products, shipping, and services.

We offer high-quality hair extensions, professional styling tools such as hair dryers and straighteners, and online lessons that enable you to achieve salon-quality results at home.

Yes! We ship to most countries worldwide. Shipping times and costs will be calculated at checkout based on your location.

Orders are typically processed within 1 to 3 business days. Delivery usually takes 5 to 10 business days, depending on the destination.

Yes, we accept returns of eligible items within the return period. Products must be unused and in their original packaging. Please note that certain items, such as opened hair extensions or digital products, may not be returnable due to hygiene and licensing reasons.

The materials of the products vary per collection. Each product page clearly states whether the extensions are made of 100% real hair or high-quality synthetic fibres.

Absolutely! Our styling tools are designed for a wide range of hair types. For the best results, we recommend following the temperature guidelines provided with each product.

Once your purchase is complete, you will receive an email with instructions and login details for your online classes.

Whether a discount code is valid depends on the promotion. Some discounted items may be excluded. Any restrictions will be clearly stated during checkout.

Once your order has been dispatched, we will send you a tracking number by email so you can follow the delivery in real time.

You can reach our support team through our contact page or by emailing us. We are happy to help with product inquiries, order updates, and other questions.